When the industry or, more particularly, a manufacturer goes through a bad patch, the first instinct is that the people at the coal face are letting them down, rather than looking at the underlying causes.  

The knee jerk reaction can be to change all the managers first and then see if it makes a difference.  Just like a failing football club will ring the changes. And I guess we all know what will happen if you just swap everyone round – the more it changes, the more it stays the same.

Anyway, dealer standards mean many franchises insist on approving each Dealer Principal and every one, sometimes every senior manager, has to be assessed in depth. The cynic will say this is a good money spinner for the manufacturers – assessments can cost hundreds or thousands of pounds.

But it means that decision making has shifted, and with managers having to please two masters, in some areas staff turnover is increasing rapidly.  Good for us as recruiters perhaps, but is it in the long interest of the business?

If you scratch an itch it will get better for a while, but it always seems to come back itching more.

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